How do I make a deposit?

1. Click “Deposit” in the menu OR in the Action column of your desired product.
2. Select your preferred Payment Options.
   • Local Bank Transfer
     • Get the GDBET333 Bank information provided and click on “Save” button.
     • Make a deposit via Local Bank, ATM, or Online Banking.
     • Go back to GDBET333 Cashier to complete the deposit form then click “Submit”
   • Automated Payment Solutions
     • Fill in the necessary information and click “Deposit”
     • You will automatically be redirected to the bank’s website to make your deposit.
3. Once the deposit transaction is done, you will be redirected to the confirmation page.

How will I be able to withdraw?

1. Click “Withdraw” in the menu OR in the Action column of your desired product.
2. Select your preferred Payment Options.
3. Enroll your account where you want your funds to be credited.
4. Fill up the necessary information in the form and click “Submit”
5. Once the withdrawal transaction is done, you will be redirected to the confirmation page.

Note: For Neteller and Moneybookers payment method, you will have to withdraw using the same payment method. In order to use Moneybookers for withdrawals, your Moneybookers email (account) must be the same as your registered email address with GDBET333. Please contact GDBET333t customer support before depositing if your registered email address is different to prevent future withdrawals being denied. If you would like to make a withdrawal which is not the same as your original deposit method, please contact our Customer Support team who may be able assist you.

How can I transfer funds from one product wallet to another?

1. Click “Instant Transfer” from the menu.
2. Choose the product you want to transfer balance from in “Transfer Form” and the product you want the funds to be transferred to in “Transfer To”.
3. Enter the desired amount and click Submit.
4. Once submitted, it will automatically be reflected on your balances.

Note: You can only transfer real money balance.

How do I convert cash points to cash?

1. Click “Cash Points” from the menu
2. Choose the product you want to convert the accumulated cash points from
3. Click Convert to Real Money
4. Converted Cash Points will automatically add to your balance

Note: There is a different cash point conversion rate for each level in the Cash Back and Slots Clubs.

What deposit methods do you accept?
We accept Local Bank Transfer and automated payment options which will depend on your chosen currency and your location. To check the payment options available for your currency, kindly view our Payment Options page.

What is the minimum and maximum deposit amount?
Each payment option may have different deposit limits. To view the minimum and maximum amounts, kindly view our Payment Options page.

What currencies do you accept?

• CNY/RMB: Chinese Yuan/Renminbi
• MYR: Malaysian Ringgit
• THB: Thai Baht
• VND: Vietnamese Dong
• IDR: Indonesian Rupiah
• KRW: South Korean Won
• INR: Indian Rupee
• USD: United States Dollar
• GBP: Great Britain Pound
• EUR: Euro
• PLN: Polish Zloty
• RUB: Russian Ruble

How long does it take to proceed my deposit?
Processing time will depend on your chosen method. Deposit via automated payment solutions are processed instantly while Local Bank Transfer takes within 5 minutes. For more information, kindly view our Payment Options page.

Deposit status in Transaction History is a clickable Pending Link. What does this mean?
If your status is a clickable Pending Link, you are required to edit your transaction. Click the “Pending” link and you will be redirected to your pending transaction. Please fill in the needed details provided on the upper part of the form. Click Submit and wait for your deposit to be credited.

What is the minimum and maximum withdrawal amount?
Each payment option may have different withdrawal limits. To check the minimum and maximum amount, kindly view our Payment Options page.

How long will it take me to receive my withdrawal?
Processing time will depend on your chosen method. For more information, kindly view our Payment Options page.

Can I cancel a withdrawal request and how do I do it?
You can cancel your withdrawal request 60 seconds after submitting a withdrawal form by clicking on the “Cancel” button. This can also be found in the Transaction History page under status column. If your withdrawal request has exceeded 48 hours since the requested time, please contact Customer Support.

What identification do I need to supply for making a withdrawal?
You do not need to provide any identification for making a withdrawal. However, there may be an occasion that we will request a copy of your proof of ID, front and back, and a copy of a recent utility bill for security purposes.

Why is my MoneyBookers withdrawals being denied?
Your MoneyBookers withdrawal might be denied due to your MoneyBookers email (account) not being the same as your registered email address with GDBET333. Please contact GDBET333 Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied.

I don’t have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?
Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.

Can I withdraw before I finish wagering?
Yes you may. Withdrawal request with existing wagering requirements can be accommodated via Customer Support but will be deducted the bonus amount as well as the winnings. The initial balance or the remaining balance, in case the initial balance is less than bonus and winnings, will be paid out. Processing fee may apply.

Banking Details Page: What are the features in the Banking Details Page?
Players who use Local Bank Transfer payment method can now add, view, and delete their enrolled bank accounts. You may also set a preferred bank account.If you have not enrolled a bank account or a newly registered player, clicking "Withdraw" in the menu shall redirect you to the enrollment page.

How to enroll my bank account in withdraw?
You may access it through the Banking Details Page in Cashier and click "Add Banking Detail" and fill out the form. Kindly ensure that the enrolled bank account is the same as your bank account holder's name and registered GDBET333 account name to avoid withdrawal issues.

How many bank accounts can I enroll?
You may add up to 3 bank accounts for withdrawal

How to view my enrolled bank accounts?
You may access it through the Banking Details Page in Cashier and a table will display your enrolled bank account details

How to edit my enrolled bank accounts?
Currently, this is not available. But you may delete the bank account you wish to edit and manually add a new one.

How to set my bank account as preferred?
Click the view icon and click the "Set as Preferred" toggle button. Once saved, there will be a green check icon beside the bank account number.

How to delete my enrolled bank accounts?
Just click the trash icon to delete your bank account.

• 100 Generic Deposit Error
• 101 Expired Transaction Error
• 102 Local Bank Transfer Deposit Failed Upload

• 200 Generic Enrollment Error
• 201 Enrollment - Withdraw Incorrect Password
• 202 Generic Withdraw Error
• 203 Withdraw Incorrect Password
• 204 Error in Wagering Requirement
• 205 Cancel Withdraw - Failed
• 206 Failed Account Suspended
• 207 Suspicious Withdrawal
• 208 Deposit Turnover Wagering Requirement Error
• 209 Error in Wagering Requirement & Bet Count

• 300 Generic Instant Transfer Error
• 301 Error in Wagering Requirement
• 302 Failed Max Account
• 303 Failed Disabled Fund Transfer
• 304 Failed Max Retries
• 305 Failed Account Suspended

• 400 Generic Cash Point Error
• 401 Failed Account Suspended
• 403 Blocked Redemption
• 405 Limit Exceeded

• 600 Authentication Issues
• 600 Lock Out
• 600 Suspended

1. Create a Real Money account where you can select your preferred currency.
2. Log in to your account and click on the Banking button to make your deposit transaction.
3. For more details and help regarding payment options, you may contact our Customer Support.

We accept Local Bank Transfer and automated payment options which will depend on your chosen currency and your location. To check the payment options available for your currency, kindly view our Payment Options page.

Each payment option may have different deposit limits. To view the minimum and maximum amounts, kindly view our Payment Options page.

If you have any problem of making a deposit, please contact the Customer Support or click here to access live chat now.

We accept the below currencies:

• CNY/RMB: Chinese Yuan/Renminbi
• MYR: Malaysian Ringgit
• THB: Thai Baht
• VND: Vietnamese Dong
• IDR: Indonesian Rupiah
• KRW: South Korean Won
• INR: Indian Rupee
• USD: United States Dollar
• GBP: Great Britain Pound
• EUR: Euro
• PLN: Polish Zloty
• RUB: Russian Ruble
• mBTC: Mini Bitcoin

If your status is a clickable Pending Link, you are required to edit your transaction. Click the “Pending” link and you will be redirected to your pending transaction. Please fill in the needed details provided on the upper part of the form. Click Submit and wait for your deposit to be credited.

Processing times depends on your chosen method. If you require any clarification, please contact our Customer Support.

Your withdrawal method should be the same as your chosen deposit method. For example, if you make a deposit via NETELLER, you will have to withdraw using the same payment method.

In order to use MoneyBookers for withdrawals, your MoneyBookers email (account) must be the same as your registered email address with GDWON. Please contact our Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied.

If you would like to make a withdrawal which is not the same as your original deposit method, please contact our Customer Support team who may be able assist you.

Each payment option may have different withdrawal limits. To check the minimum and maximum amount, kindly view our Payment Options page.

You can cancel your withdrawal request anytime within 48 hours of submission, this can be done from within your account, simply click on the CANCEL WITHDRAWAL button within the cashier then select the pending transaction that you wish to cancel. If your withdrawal request has exceeded 48 hours since the requested time, then please contact our Customer Support.

You do not need to provide any identification for making a withdrawal. However, there may be an occasion that we will request a copy of your proof of ID, front and back, and a copy of a recent utility bill for security purposes.

Your MoneyBookers withdrawal might be denied due to your MoneyBookers email (account) not being the same as your registered email address with GDWON. Please contact GDWON Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied

Yes you may. Withdrawal request with existing wagering requirements can be accommodated via Customer Support but will be deducted the bonus amount as well as the winnings. The initial balance or the remaining balance, in case the initial balance is less than bonus and winnings, will be paid out. Processing fee may apply.

Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.

Processing time will depend on your chosen method. For more information, kindly view our Payment Options page.

Players who use Local Bank Transfer payment method can now add, view, and delete their enrolled bank accounts.

You may also set a preferred bank account.

If you have not enrolled a bank account or a newly registered player, clicking "Withdraw" in the menu shall redirect you to the enrollment page.

You may access it through the Banking Details Page in Cashier and click "Add Banking Detail" and fill out the form.

Kindly ensure that the enrolled bank account is the same as your bank account holder's name and registered GDWON account name to avoid withdrawal issues.

You may add up to 3 bank accounts for withdrawal.

You may access it through the Banking Details Page in Cashier and a table will display your enrolled bank account details

Currently, this is not available. But you may delete the bank account you wish to edit and manually add a new one.

Click the view icon and click the "Set as Preferred" toggle button.

Once saved, there will be a green check icon beside the bank account number.

Just click the trash icon to delete your bank account.

If you have forgotten your username or password, simply click here. Our Customer Support team will assist you.

Please contact our Customer Support team.

The rules of our site prohibit multiple accounts. We only allow one account per household.

Each GDWON Product has its corresponding Wallet where you can deposit/ withdraw your funds. On the Deposit and Withdrawal pages, click the “Deposit to/Withdraw from” drop-down list, and choose the Product where you would like to transfer your funds. For example, if you want to deposit to your Casino account, choose Casino from the Product list. Once you have already deposited, it will automatically be reflected on your Wallet, under the ‘Your Balances’ section on the left side.

How can I transfer funds from one product wallet to another?

1. Click “Instant Transfer” from the menu.
2. Choose the product you want to transfer balance from in “Transfer Form” and the product you want the funds to be transferred to in “Transfer To”.
3. Enter the desired amount and click Submit.
4. Once submitted, it will automatically be reflected on your balances.

The list below shows the product and its corresponding wallet name:

Product	Wallet Name
Pinnacle	eSports (Pinnacle)
OW Sports	OW Sports
GDWON Sports	GDWON Sports
Exchange	Exchange
Casino	Casino
Live Dealer, Games, Arcade, Virtuals, & Lottery	Common Wallet
Opus Live Dealer	Opus Live Dealer
Poker	Poker

Exchange is only accessible by INR currency accounts residing in India, Pakistan, Bangladesh, or Sri Lanka

If you would like to change or update your information, you may go to "My Profile" under My Account. Should you wish to change any sensitive information, please contact our Customer Support through email or live chat. Our Customer Support team will gladly assist you. Upon validation of your account, we will update your registered information.

You may change your password by going to "Change Password" under My Account. Fill up the required fields. Once your password has been successfully changed, your old password will be rendered invalid.

To verify your mobile number, simply click the "Verify" button beside your registered number under My Profile. Once clicked, our system will send a 6-digit verification code to your mobile number. Enter the code on the required field. Once successfully verified, a verified icon will be seen beside your mobile number.

Please contact our Customer Support through email or live chat. Our Customer Support team will gladly assist you.

If you had several failed log in attempts, due to CAPS lock and unnecessary spaces in username or password field, the system temporarily locks your account. Please note that the system allows you to input your password only three times, and if you failed on the third attempt your account will be automatically locked for 30 minutes.

We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it, or where in good faith GDWON believes such action is necessary to comply with a legal process.

You can find all sports betting Rules and Regulations under our 'Rules and Regulations' page here.

1. Click on the ‘Mix Parlay’ selection on the left menu at the sportsbook page.
2. Click on the price of your selections. The selections would be added on to your bet slip shown on the left hand side of the webpage.
3. Enter the amount you wish to stake. It will show you the corresponding odds and payout for your bet.
4. Click on the ‘Process Bet’ button to submit your bet or click on ‘Cancel’ to re-set your selections.

The minimum amount that you can bet depends on the currency of your account. The maximum amount that you can bet depends on the trend of the betting market. If you are not sure and would like to find out more, please contact our Customer Support team.

Once a bet is placed unfortunately it cannot be cancelled.

You can now place your bet in your mobile phone via WAP. Enter https://www.gdwon6.com/en/sportsbook or https://mobile.gdwon6.com/en/sportsbook in your mobile browser. Once logged in, you can place your bets mobile.

We currently do not provide this service.

No, horse racing is not available currently on the Sportsbook.

If a sporting event or match is suspended, abandoned or terminated, then the entire match will be considered void. Matches will be declared void irrespective of any official decision to honour the result.

The stake will be returned on any single selection. Void bets in a mix parlay will be treated as non-runners and the stake will run onto the remaining selections in the bet.

We offer over 3000 live events a week across a multitude of sports including soccer, basketball, tennis, baseball and esports!

Handicap means betting when one competitor or team receives a virtual head start (effectively leading by that head start before the Event begins). The winner is the competitor or team with the better score after adding the given handicap to the result. Remaining Handicap rules are set out in the Specific Event Betting Rules.

• RMB : Chinese Yuan
• USD : United States Dollar
• GBP: Great Britain Pound
• RM: Malaysian Ringgit
• EUR: Euro
• THB: Thai Baht
• VND: Vietnamese Dong
• IDR: Indonesian Rupiah
• INR: Indian Rupee
• KRW: South Korean Won
• PLN: Polish Zloty
• RUB: Russian Ruble
• mBTC: Mini Bitcoin

You can check all your betting transactions by clicking on the 'Bet List' button located on the top of the Sportsbook page.

Asian Handicap betting means betting on which team will make the most number of goals based on the final score inclusive of any handicaps.

You can click on the 'Results' button on the top of the Sportsbook page. You can then select the particular date and sport from here.

Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.

Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.

There are few solutions that you can try;

1. Please make sure the pop up blocker is off.
2. Temporarily disable firewall/ antivirus or add direct URL in authorized list.
3. Clear your cookies/cache/temporary files within your internet browser.

If the problem has still not been resolved, please contact our Customer Service team.

Check your internet connection status or contact your internet service provider.

User Registration

Error Code	Error Description
1001	Session ended due to inactivity. Please Login again to continue.
0	Account registration failed. Please contact our Customer Support for assistance.
1	Registration complete. Thank you for signing up! Simply choose your preferred Payment Method, Deposit and Bet now!
002	Invalid Username. Username should be between 8-30 characters and alphanumeric (a-z, A-Z, 0-9).
003	Invalid First Name. Please use only letters or Chinese characters.
004	Invalid Last Name. Please use only letters or Chinese characters.
005	Invalid birth date. Please input only numbers and select the year from the drop down menu. You must be at least 18 years of age to register with us.
006	Invalid address. Please input only numbers, letters and/or Chinese characters, up to 160 characters.
007	Invalid Password. Password should be between 6-12 characters and alphanumeric (a-z, A-Z, 0-9).
008	Invalid email address. Please ensure you enter your correct email address. Example: [email protected]
009	Invalid answer. All answers are exact case sensitive and must be entered as given.
010	Invalid security code. Please try again.
011	Invalid Contact Number. Contact number should be only numbers.
012	Invalid Username. Please use only letters, numbers and Chinese characters, between 3-15 characters and should begin with a letter.
013	Invalid Password. Please use only letters and numbers, 6-12 characters only.
014	Invalid First Name. Please use only letters and Chinese characters.
015	Invalid Last Name. Please use only letters and Chinese characters.
016	Invalid Email. Email should be between 5-50 characters and alphanumeric (a-z, A-Z, 0-9). Please ensure you enter your correct email address. Example: [email protected]
017	Invalid City. City should be letters and/or Chinese characters, and maximum of 64 characters.
018	Username already exists. Please choose a different username.
019	Email already exists. If you have forgotten your username and/or password, please click here. Otherwise, contact our Customer Support for assistance.
020	You must be at least 18 years of age to register with us.
021	Invalid Address. Only up to 160 characters are allowed.
022	Invalid Contact Number. Only 20 characters are allowed.
023	An error has occurred. Please refresh and try again or contact our Customer Support.
024	Username already exists. Please choose a different username. Username should be between 3-15 characters and alphanumeric (a-z, A-Z, 0-9).
025	A welcome email has been sent to you. Please check your registered email inbox and contact our Customer Support for an update on your registration status.

Should you have any issues accessing our site, you should contact our Customer Service team via Email, Live chat, QQ, or our toll free phone number. Please find details under Help/Contact Us.

There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise using Adobe Flash version 9 or later.

If the problem still occurs, please contact our Customer Service team.

You may contact our Customer Service team via Email, Live chat, QQ, social channels or our toll free phone number. Check our Help Centre or full details, or find more details under Help/Contact Us.

Simply click on the 'Live Chat' banner on the right hand side of the homepage or click on the 'Help Center' section at the top of the homepage to access live chat.

We have Simplified Chinese, Traditional Chinese, Thai, Vietnamese, Korean, Bahasa Indonesia and English available 24 hours a day, 7 days a week.

We will aim to reply to your email within 2 hours.

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

International: Your Country's International Access Code +800-7423-2274

• EN/EU/JP - +000-0000-0000
• CN - 0000 000000
• TH - 000 000 000 0000
• VN - (VIna: 00000000 / Mobi: 0000 0000000 / Viettel: 00000000)
• ID - +600000000000
• KR - 070-0000-0000
• IN - 00080-0000-0000

We need your email address for contacting you with important information, latest news and promotions, and to assist you with any queries you may have.

1. Click “Instant Transfer” from the menu.
2. Choose the product you want to transfer balance from in “Transfer Form” and the product you want the funds to be transferred to in “Transfer To”.
3. Enter the desired amount and click Submit.
4. Once submitted, it will automatically be reflected on your balances.

1. Click “Cash Points” from the menu
2. Choose the product you want to convert the accumulated cash points from.
3. Click Convert to Real Money.
4. Converted Cash Points will automatically add to your balance.

Note: There is a different cash point conversion rate for each level in the Cash Back and Slots Clubs.

Please refer to the affiliate page for details.

You will need to be over the age of 18 to bet with us.

In order to receive GDWON's latest news and promotions, please make sure you have ticked the box under the statement ‘I would like to receive information about promotions and updates.’ which can be found in My Account.

Founded in 2010, Philippine, GDWON is the one of the first licensed online gaming companies under the regulation of CEZA and First Cagayan as well as the local laws. It had become a favoured on-line sports betting with its strict operation and customer-first spirit in four years. Now, owing to its considerate service and perfect reputation, GDWON is the first-choice of many players.

But recently, unlicensed operators have copied the GDWON site in attempts to scam unsuspecting customers. GDWON here kindly reminds all players to be careful and here are some tips to identify fake websites:

1. Check with the online casino official regulators of the legal license: GDWON is regulated by First Cagayan, players can visit the official website to check the online sports betting license. Only legitimate operator can secure players’ fund. First Cagayan is a corporation duly organized and existing under and by virtue of the laws of the Republic of the Philippines with SEC Registration No. A200005770.
2. Check by email or call GDWON: Attention: when contacting GDWON, the suffix of email of the Customer Service and marketing should be @gdwon333.com or @gdwon333.com. If you want to make a phone call, you should only call the Toll-Free call listed below:
   
   • EN/EU/JP - +000-0000-0000
   • CN - 0000 000000
   • TH - 000 000 000 0000
   • VN - (VIna: 00000000 / Mobi: 0000 0000000 / Viettel: 00000000)
   • ID - +0000000000000
   • KR - 000-0000-0000
   • IN - 0000-0000-0000
3. Problems you should pay attention to when contacting Customer Service: Please click the “online help” in the client-side or add official company QQ. Keep alert when facilitating other methods to contact GDWON. We will never demand you of the account number or password.
4. When you are not sure of whether the website you visit is official or not: Contact the Customer Service immediately in above mentioned ways.
5. GDWON operates and only runs in the platform of IBC sports betting: GDWON has cooperated with IBC sports betting for four years, making IBC the leading brand in Asia. GDWON has never run the other sports betting brands, if any, it must be fake website.

Be careful and cautious all the time. For fund security reason, keep an eye on the websites you meet!

If you detect any suspicious websites, don’t hesitate to contact our 24/7 online Customer Service Team.

What are the major differences between Dafa Sports and OW Sports?

1. Odds Types

   Please note that negative odds on Dafa Sports works differently to OW Sports. On Dafa Sports, the amount that you input into the betslip is always the amount that you are risking and the amount that will be deducted from your account.

   Please check Betting Rules Term 1.8 for further details.

2. In Running Betting

   Please note that for all bets on all markets for all sports, live betting, or in-running betting, occurs from a 0-0 scoreline. At no point is the current score deducted from the final score to work out if you have won or lost your bet.

   Please check Betting Rules Term 1.9 for further details.

What deposit method do you accept?
We accept Local Bank Transfer, NETELLER and Moneybookers. However, it will depend on your chosen currency and your location. Please click here for further details.
Please note that we can only process your withdrawal request using the same payment method used for all previous deposit and withdrawal transactions. For instance, if you have been transacting with us using NETELLER, it is only with NETELLER that we can process your request for withdrawal.
Contact the gdwon333 Customer Support for any other concerns or questions on how to prevent your withdrawal requests from being denied in the future.
In order to use MoneyBookers for deposits, your MoneyBookers email (account) must be the same as your registered email address with gdwon333. Please contact gdwon333 Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied

What is the minimum and maximum deposit amount?
Each deposit method may have a different deposit limit. Minimum and maximum deposits will be determined by the system and will be displayed on deposit page. If you require any clarification please contact our Customer Support.

What should I do if I am having a problem of making a deposit?
If you have any problem of making a deposit, please contact the Customer Support or click here to access live chat now.

What currencies do you accept?
We accept the below currencies:

• RMB: Chinese Yuan
• USD: United States Dollar
• GBP: Great Britain Pound
• RM: Malaysian Ringgit
• EUR: Euro
• THB: Thai Baht
• VND: Vietnamese Dong 1,000 VND (real money) = 1 VND (on the website)
• IDR: Indonesian Rupiah 1,000 IDR (real money) = 1 IDR (on the website)
• INR: Indian Rupee
• KRW: South Korean Won
• PLN: Polish Zloty
• RUB: Russian Ruble

How long does it take to process my deposit?
Processing times depends on your chosen method. If you require any clarification, click here or please contact our Customer Support.

How can I make a withdrawal?
Your withdrawal method should be the same as your chosen deposit method. For example, if you make a deposit via NETELLER, you will have to withdraw using the same payment method.
In order to use MoneyBookers for withdrawals, your MoneyBookers email (account) must be the same as your registered email address with gdwon333. Please contact gdwon333 Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied.
If you would like to make a withdrawal which is not the same as your original deposit method, please contact our Customer Support team who may be able assist you.

What is the minimum and maximum withdrawal amount?
Each withdrawal method may have a different withdrawal limit. Minimum and maximum withdrawal will be determined by the system and will be displayed on deposit page. If you require any clarification please contact our Customer Support.

Can I cancel a withdrawal request and how do I do it?
You can cancel your withdrawal request anytime within 48 hours of submission, this can be done from within your account, simply click on the CANCEL WITHDRAWAL button within the cashier then select the pending transaction that you wish to cancel. If your withdrawal request has exceeded 48 hours since the requested time, then please contact Customer Support.

What identification do I need to supply for making a withdrawal?
You do not need to provide any identification for making a withdrawal. However, there may be an occasion that we will request a copy of your proof of ID front and back and a copy of a recent utility bill for security reason.

I don’t have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?
Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.

How long will it take me to receive my withdrawal?
This will vary depending on your chosen withdrawal method. Click here to check processing time of our payment methods.

What are the features in Banking Details Page?
Players who use Local Bank Transfer payment method can now add, view, and delete their enrolled bank accounts.
You may also set a preferred bank account.
If you have not enrolled a bank account or a newly registered player, clicking "Withdraw" in the menu shall redirect you to the enrollment page.

How to enroll my bank account in withdraw?
You may access it through the Banking Details Page in Cashier and click "Add Banking Detail" and fill out the form.
Kindly ensure that the enrolled bank account is the same as your bank account holder's name and registered gdwon333 account name to avoid withdrawal issues.

How many bank accounts can I enroll?
You may add up to 3 bank accounts for withdrawal

How to view my enrolled bank accounts?
You may access it through the Banking Details Page in Cashier and a table will display your enrolled bank account details

How to edit my enrolled bank accounts?
Currently, this is not available. But you may delete the bank account you wish to edit and manually add a new one.

How to set my bank account as preferred?
Click the view icon and click the "Set as Preferred" toggle button.
Once saved, there will be a green check icon beside the bank account number.

How to delete my enrolled bank accounts?
Just click the trash icon to delete your bank account.

Can I change or update my personal information?
If you would like to change or update your information, you may go to "My Profile" under My Account. Should you wish to change any sensitive information, please contact our Customer Support through email or live chat. Our Customer Support team will gladly assist you. Upon validation of your account, we will update your registered information.

What should I do if I have forgotten my username or password?
If you have forgotten your username or password, simply click here. Our Customer Support team will assist you.

How can I change my password?
You may change your password by going to "Change Password" under My Account. Fill up the required fields. Once your password has been successfully changed, your old password will be rendered invalid.

I tried to login many times but still received the error message, "Wrong username/password".
If you had several failed log in attempts, due to CAPS lock and unnecessary spaces in username or password field, the system temporarily locks your account. Please note that the system allows you to input your password only three times, and if you failed on the third attempt your account will be automatically locked for 30 minutes.

How do I close my account?
Please contact our Customer Support team.

Can I have more than one account?
The rules of our site prohibit multiple accounts. We only allow one account per household.

How do I transfer funds to my casino or poker account?
Please contact our Customer Support team who will be happy to assist you.
If you would like to change any information within your account, please contact our Customer Support team who will be happy to assist you.

How to verify my mobile number?
To verify your mobile number, simply click the "Verify" button beside your registered number under My Profile. Once clicked, our system will send a 6-digit verification code to your mobile number. Enter the code on the required field. Once successfully verified, a verified icon will be seen beside your mobile number.

What if I did not receive any verification code?
Please contact our Customer Support through email or live chat. Our Customer Support team will gladly assist you.

What are the wallets and how can I transfer funds to my gdwon333 accounts?
Each Dafa Product has its corresponding Wallet where you can deposit/ withdraw your funds. On the Deposit and Withdrawal pages, click the “Deposit to/Withdraw from” drop-down list, and choose the Product where you would like to transfer your funds. For example, if you want to deposit to your Casino account, choose Casino from the Product list. Once you have already deposited, it will automatically be reflected on your Wallet, under the ‘Your Balances’ section on the left side.
The list below shows the product and its corresponding wallet name:

Product	Dafa Sports	OW Sports	Casino	Poker	Keno	Live Dealer, Games & Virtuals
	Dafa Sports	Sports	Casino	Poker	Keno	Live Dealer, Games & Virtuals

Is my personal account information secure in gdwon333?
We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it, or where in good faith gdwon333 believes such action is necessary to comply with a legal process.

What are the major differences betweeen Dafa Sports and OW Sports?

1. Odds Types
   Please note that negative odds on Dafa Sports works differently to OW Sports. On Dafa Sports, the amount that you input into the betslip is always the amount that you are risking, and the amount that will be deducted from your account.
   Please check Betting Rules Term 1.8 for further details
2. In Running Betting
   Please note that for all bets on all markets for all sports, live betting, or in-running betting, occurs from a 0-0 scoreline. At no point is the current score deducted from the final score to work out if you have won or lost your bet.
   Please check Betting Rules Term 1.9 for further details

Where can I find all Sports betting Rules and Regulations?
You can find all sports betting Rules and Regulations under our 'Rules and Regulations' page here.

How do I place a Mix Parlay bet?

1. Click on the ‘Mix Parlay’ selection on the left menu at the sportsbook page.
2. Click on the price of your selections. The selections would be added on to your bet slip shown on the left hand side of the webpage.
3. Enter the amount you wish to stake. It will show you the corresponding odds and payout for your bet.
4. Click on the ‘Process Bet’ button to submit your bet or click on ‘Cancel’ to re-set your selections.

What are the minimum and maximum amounts that I can bet?
The minimum amount that you can bet depends on the currency of your account. The maximum amount that you can bet depends on the trend of the betting market. If you are not sure and would like to find out more, please contact our Customer Support team.

How do I cancel my bet?
Once a bet is placed unfortunately it cannot be cancelled.

Can I place a bet via mobile?
You can now place your bet in your mobile phone via WAP.
Enter https://www.gdwon333.com/sports or https://mobile.gdwon333.com/sports in your mobile browser. Once logged in, you can place your bets mobile.

Can I place a bet via telephone?
We currently do not provide this service.

Can I bet on horse racing?
We now provide betting on horse racing.

Why was my bet voided?
If a sporting event or match is suspended, abandoned or terminated, then the entire match will be considered void. Matches will be declared void irrespective of any official decision to honour the result.
The stake will be returned on any single selection. Void bets in a mix parlay will be treated as non-runners and the stake will run onto the remaining selections in the bet.

What in-play betting markets do you offer online?
Soccer, NBA, Baseball and Tennis

What is handicap betting?
Handicap means betting when one competitor or team receives a virtual head start (effectively leading by that head start before the Event begins). The winner is the competitor or team with the better score after adding the given handicap to the result. Remaining Handicap rules are set out in the Specific Event Betting Rules.

What currencies can I use to bet with?

1. RMB: Chinese Yuan
2. USD: United States Dollar
3. GBP: Great Britain Pound
4. RM: Malaysian Ringgit
5. EUR: Euro
6. THB: Thai Baht
7. VND: Vietnamese Dong
8. IDR: Indonesian Rupiah
9. INR: Indian Rupee
10. KRW: South Korean Won
11. PLN: Polish Zloty
12. RUB: Russian Ruble

How do I check all my betting transactions?
You can check all your betting transactions by clicking on the 'Bet List' button located on the top of the Sportsbook page.

How does Asian Handicap betting work?
Asian Handicap betting means betting on which team will make the most number of goals based on the final score inclusive of any handicaps.

How can I find results of sports betting events?
You can click on the 'Results' button on the top of the Sportsbook page. You can then select the particular date and sport from here.

What should I do if I have problem with accessing the gdwon333 website?
Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.

What should I do if I cannot log into my account?
Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.

What should I do if I can't load the sportsbook pop up window?
There are few solutions that you can try;

1. Please make sure the pop up blocker is off.
2. Temporarily disable firewall/ antivirus or add casino URL in authorized list.
3. Clean up the internet browser or the temporary file.

If the problem has still not been resolved, please contact our Customer Service team.

What should I do if I encounter problem with connection?
Check your internet connection status or contact your internet service provider.

List of error code & explanation:
User Registration

Error Code	Error Description
1001	Session ended due to inactivity. Please Login again to continue.
0	Account registration failed. Please contact our Customer Support for assistance.
1	Registration complete. Thank you for signing up! Simply choose your preferred Payment Method, Deposit and Bet now!
002	Invalid Username. Username should be between 8-30 characters and alphanumeric (a-z, A-Z, 0-9).
003	Invalid First Name. Please use only letters or Chinese characters.
004	Invalid Last Name. Please use only letters or Chinese characters.
005	Invalid birth date. Please input only numbers and select the year from the drop down menu. You must be at least 18 years of age to register with us.
006	Invalid address. Please input only numbers, letters and/or Chinese characters, up to 160 characters.
007	Invalid Password. Password should be between 6-12 characters and alphanumeric (a-z, A-Z, 0-9).
008	Invalid email address. Please ensure you enter your correct email address. Example: [email protected]
009	Invalid answer. All answers are exact case sensitive and must be entered as given.
010	Invalid security code. Please try again.
011	Invalid Contact Number. Contact number should be only numbers.
012	Invalid Username. Please use only letters, numbers and Chinese characters, between 3-15 characters and should begin with a letter.
013	Invalid Password. Please use only letters and numbers, 6-12 characters only.
014	Invalid First Name. Please use only letters and Chinese characters.
015	Invalid Last Name. Please use only letters and Chinese characters.
016	Invalid Email. Email should be between 5-50 characters and alphanumeric (a-z, A-Z, 0-9). Please ensure you enter your correct email address. Example: [email protected]
017	Invalid City. City should be letters and/or Chinese characters, and maximum of 64 characters.
018	Username already exists. Please choose a different username.
019	Email already exists. If you have forgotten your username and/or password, please click here. Otherwise, contact our Customer Support for assistance.
020	You must be at least 18 years of age to register with us.
021	Invalid Address. Only up to 160 characters are allowed.
022	Invalid Contact Number. Only 20 characters are allowed.
023	An error has occurred. Please refresh and try again or contact our Customer Support.
024	Username already exists. Please choose a different username. Username should be between 3-15 characters and alphanumeric (a-z, A-Z, 0-9).
025	A welcome email has been sent to you. Please check your registered email inbox and contact our Customer Support for an update on your registration status.

User Login

Error Code	Error Description
1	Welcome, !
002	Invalid Username. Please try again.
007	Invalid Password. Please try again
026	Invalid Security Code. Please try again.
027	NA

Forgot Password

Error Code	Error Description
0	Unfortunately your password retrieval was not successful.
1	Your new password has been sent to your registered email address.
002	Invalid username. Unfortunately your password retrieval was not successful. Please contact our Customer Support.
028	Invalid Answer. All answers are exact case sensitive and must be entered as given. Please try again.
029	Invalid code. Please try again.

Change Password

Error Code	Error Description
1	Your password has been successfully changed.
030	Please enter your current password.
031	Invalid username. Unfortunately your password retrieval was not successful. Please contact our Customer Support.
032	New passwords do not match. Please try again.

Deposit

Error Code	Error Description
1	Deposit successful.
0	Sorry, we cannot process your request. Please contact our Customer Support for assistance.
003	Please enter the amount you wish to deposit.
034	Invalid Amount. Please enter the amount you wish to deposit.
007	Invalid Password. (The password you have entered is incorrect.) Please try again.
035	Please enter your password.
036	An error has occurred. Please refresh and try again or contact our Customer Support.

Withdraw

Error Code	Error Description
1	Thank you. Your Withdrawal request has been successfully submitted. If you wish to cancel this withdrawal, please click here.
0	Sorry, we cannot process your request. Please contact our Customer Support for assistance.
037	Please enter the amount you wish to withdraw.
038	Invalid amount entered. Please enter the withdrawal amount in numbers.
007	Invalid Password. (The password you have entered is incorrect.) Please try again.
035	Please enter your password.
039	Your requested withdrawal amount is lower than the allowed minimum.
036	Account balance did not update. Please refresh to try again or contact our Customer Support.

Cancel Withdraw

Error Code	Error Description
1	Your withdrawal request has been successfully cancelled.
0	Sorry, we cannot process your request. Please contact our Customer Support for assistance.
1001	Session ended due to inactivity. Please Login again to continue.

Transaction History

Error Code	Error Description
1	[Number of records] found.
1001	Session ended due to inactivity. Please Login again to continue.
037	No Transactions found.

Enroll Payment Method

Error Code	Error Description
1	Your Payment Account has been successfully registered.
1001	Session ended due to inactivity. Please Login again to continue.
038	Invalid Nickname. Nickname should be numbers, letters and/or Chinese characters, and maximum of 20 characters.
039	Invalid Nick Name. Please use only letters, numbers and Chinese characters, up to 20 characters.
040	Invalid NETELLER Account ID. NETELLER Account ID should be numbers, up to 12 characters.
041	Invalid NETELLER Account ID. Please use only numbers, up to 12 characters.
042	Invalid NETELLER Security ID. NETELLER Security ID should be numeric, up to 6 characters.
043	Invalid NETELLER Security ID. Please use only numbers, up to 6 characters.
007	Invalid Password. (The password you have entered is incorre
035	Please enter your password.

Why can’t I access the gdwon333 website?
Please contact our Customer Service team for assistance.

Why can't I see part of the website graphic?
There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise using Adobe Flash version 9 or later.
If the problem still occurs, please contact our Customer Service team.

How can I contact the Dafabet Customer service team?
You may contact our Customer Service team via Email, Live chat, QQ, or our toll free phone number. Please find details under Help/Contact Us.

How do I use live chat?
Simply click on the 'Live Chat' banner on the right hand side of the homepage or click on the 'Help' section at the top of the homepage to access live chat.

What languages do you offer for the live chat service?
We have Simplified Chinese, Traditional Chinese, Korean, Bahasa Indonesia and English available 24 hours a day, 7 days a week.

How long will it take for the customer service team to reply my email?
We will aim to reply to your email within 2 hours.

What is the email address for the customer service team?

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

What is the customer helpline number?
International: Your Country's International Access Code +800-7423-2274
China: (4001)-266-822

Why do you need my email address for?
We need your email address for contacting you with important information, latest news and promotions, and to assist you with any queries you may have.

How can I be an affiliate of Dafabet?
Please refer to the affiliate page for details.

Is it legal for me to bet?
You will need to be over the age of 18 to bet with us.

How do I receive the latest update on Dafabet news and promotions?
In order to receive Dafabet's latest news and promotions, please make sure you have ticked the box under the statement ‘I would like to receive information about promotions and updates.’ within the registration page. If you have failed to do this, please contact our customer service team who will make this change for you.

What if I encounter suspicious websites?
Founded in 2010, Philippine, Dafabet is the one of the first licensed online gaming companies under the regulation of CEZA and First Cagayan as well as the local laws. It had become a favoured on-line sports betting with its strict operation and customer-first spirit in four years. Now, owing to its considerate service and perfect reputation, Dafabet is the first-choice of many players.
But recently, unlicensed operators have copied the Dafabet site in attempts to scam unsuspecting customers. Dafabet here kindly reminds all players to be careful and here are some tips to identify fake websites:

1. Check with the online casino official regulators of the legal license: Dafabet is regulated by First Cagayan, players can visit the official website to check the online sports betting license. Only legitimate operator can secure players’ fund. First Cagayan is a corporation duly organized and existing under and by virtue of the laws of the Republic of the Philippines with SEC Registration No. A200005770.
2. Check by email or call Dafabet: Attention: when contacting Dafabet, the suffix of email of the Customer Service and marketing should be @dafabet.com or @dafa888.com. If you want to make a phone call, you should only call the Toll-Free call in the official website page of 4001-266822 or +800-8870-3266, and none of the other numbers are genuine.
3. Problems you should pay attention to when contacting Customer Service: Please click the “online help” in the client-side or add official company QQ. Keep alert when facilitating other methods to contact DafaPoker. We will never demand you of the account number or password.
4. When you are not sure of whether the website you visit is official or not: Contact the Customer Service immediately in above mentioned ways.
5. Dafabet operates and only runs in the platform of IBC sports betting: Dafabet has cooperated with IBC sports betting for four years, making IBC the leading brand in Asia. Dafabet has never run the other sports betting brands, if any, it must be fake website.

Be careful and cautious all the time. For fund security reason, keep an eye on the websites you meet!
If you detect any suspicious websites, don’t hesitate to contact our 24/7 online Customer Service Team.

What is Casino and PT+?
Casino and PT+ are Dafabet’s products that are fully powered by Playtech. Both offer carefully selected RNG and Live Games that best fits the gaming wants and needs of our customers.

What's the difference between Casino and PT+?

• CASINO
  Casino being one of our pioneering brands is a classic product which is enjoyed by our long-time customers. Its games and services are being offered not only in Asia, but Latin America as well. For platforms, it’s accessible from our websites and downloadable applications. On top of these, it hosts exclusive promotions using Playtech’s marketing tools such as Leaderboard and Free Spins bonuses for Slots, and Golden Chips bonuses and Mystery Bonus for Live Games.
• PT+
  PT+ is Dafabet Casino’s younger brother and is in progress towards providing an innovative gaming experience with the help of a gamified rewards system and shop called PTPlus. Its games and services and currently offered in Asia, and platform availability is on desktop and mobile websites.

There's also Playtech in Dafabet Games and Live Dealer. How do they differ from Casino and PT+?
The main difference is the supported wallet. Dafabet Games and Live Dealer uses Common Wallet. Funds in Common Wallet can be used across all available gaming providers that supports it. Casino and PT+ supports their own wallets. This means the funds in your Casino Classic wallet in the Cashier can only be used in games displayed under Casino. The same goes with PT+.

Where can I access these products?

CASINO
Desktop: Website and Downloadable Client
Mobile: Website and Native Application

PT+
Desktop and Mobile websites
What are Downloadable Applications?
Downloadable Applications are platforms you can download and install in your devices. Compared to websites which requires the entire website to load, you only need to load the application for the brand you wish to play on.
How can I use Downloadable Applications?
Depending on the device you're using, our website displays DOWNLOAD buttons for fast and easy installation. However, these applications do not support devices using Apple operating systems.

What are your available game types?

• RNG
• Slots
• Table and Card
• Live Games
• Live Slots

What are the differences between these game types?
RNG
RNG or Random Number Generated gameplay is player against the game. The results are determinded by a game's math and algorithm.
SLOTS
Slots is a game type that uses paylines or winlines combination for an outcome. Being an RNG game, its gameplay is player against the game, and results are determinded by a game's math and algorithm. TABLE & CARD GAMES
Both Table and Card unlike Slots, do not display reels and paylines and results use different basis. The gameplay requires tables, cards, or other gaming devices such as dice and wheels which are dealt by someone. They are available in both RNG and Live modes. LIVE GAMES
Live Games are hosted from physical studios. Majority of our tables have a live dealer interacting with the participants. Compared to other providers, Playtech Live games also offer a hybrid type called - Live Slots. LIVE SLOTS
Live Slots is a hybrid game type, but more Live than it is Slots. As the name suggests, it's a mix of Slots gameplay with the Live interaction from a dealer added.The spins are done by a live person, and all participating players see the same game round.

How can I know more information about your games?
All of our game contain Help Files. They can be accessed inside each game and will keep you informed about:

• Game Rules
• Game Features
• Return to Player (RTP) %

My gameplay got interrupted. What should I do?
You may contact our 24/7 Live Customer Support. Our teams will check the interrupted session from our systems to resolve it accordingly.

I could no longer send chat messages in Live Games. What happened?
You might have been automatically banned by Playtech's system from using the Live Games chat feature. Please avoid using profanities in chat.

Can I request Live Games chat to be reactivated for my account again?
Yes, but only for a limited number of times. This is to keep the chat environment fun for other customers and the dealers as well. You may contact our 24/7 Live Customer Support for reactivation request. The request will be assessed further by our teams and inform you if it's approved or declined.

How can I start playing?

1. Step 1: Create an account
2. Step 2: Make sure your wallet has funds you can do this by making a deposit and by participating in our promotions
3. Step 3: Launch the game you wish to play
4. Step 4: Place at least the minimum bet required by the game
5. Step 5: Enjoy and play responsibly!

I have funds in my account, why does the game tell me I have insufficient funds?

• Our cashier page hosts multiple wallets supported by different products. Make sure the funds are present in the correct wallet.
• Available Wallets for Playtech games:
  
  • Casino = Casino Classic
  • PT+ = PTPlus
  • Playtech in Games = Common Wallet
  • Playtech in Live Dealer = Common Wallet

TYPES OF BONUSES

• Cash
• Pre-Wager
• Free Spins
• Golden Chips

CASH
Cash bonus is as good as real money. It does not have wagering requirements and can be withdrawn anytime.

PRE-WAGER
Pre-wager bonus can be used across all Game Types. It requires a certain amount of bet wagered before bonus winnings can be withdrawn calculated with a multiplier. The wagering amount and rules vary depending on the promotion, so make sure to check their respective Terms and Conditions.

FREE SPINS
Free Spins bonus can only be used for both Live and RNG Slots games. Depending on the promotion, such bonus can be given with wagering requirements or good as cash.

GOLDEN CHIPS
Golden Chips bonus can only be used for both Live and RNG modes of Table and Card games. Depending on the promotion, such bonus can be given with wagering requirements or good as cash.

I accidentally Declined my bonus. Can I still request for it?
Of course! You may contact our 24/7 Live Customer Support. Simply provide the relevant details so our teams can check and verify your case and credit it back accordingly.

I received Free Spins / Golden Chips from a promotion. Why can't I use it?
Free Spins and Golden Chips bonus have a pre-defined list of games where you can use it per promotion. Make sure to check the Featured Games in their respective pages.

How does wagering requirement work?
Meeting the wagering requirement allows you to withdraw the winnings from your bonus money. The calculation is based on an amount and a multiplier which differs per promotion. An amount can be based on the bonus or the sum of your deposit and bonus amounts.

E.g.
You received USD10 bonus with 10X wagering requirement based on the bonus amount.
You finish playing the USD10 bonus and won USD1000.
To withdraw the winnings, you need to bet USD100.

I qualified for a promotion but don't want to receive the bonus because of the wagering requirement. Can I Decline?
Of course! Our bonuses support an Accept / Decline feature to accommodate such preferences.

The bonus didn't let me Decline my bonus, can I request for removal?
Of course! You may contact our 24/7 Live Customer Support. Simply provide the relevant details so our teams can check and verify your case and remove it accordingly.