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FREQUENTLY ASKED QUESTIONS

No such thing as a silly question! After all, we want to know it all😉 Our carefully thought out FAQs has every section covered and everything answered for you.

1. How do I create a GDWON casino account?
  Opening an account on GDWON Casino couldn’t be easier. Just click on the sign-up button and fill in the information required. Voila, your account will be accessible immediately. Click here: Sign Up Now
2. How do I claim the welcome offer?
  When making your first deposit, enter the promo code welcome in the bonus section and the bonus will be assigned to your account, as soon as your deposit is processed.
3. Can I register multiple accounts?
  We only accept one account per user/IP/computer/household. Anyone found to have multiple accounts will only be able to keep one at GDWON discretion.
1. What are bonuses?
  Bonuses are extra money, which is usually associated with a promotion or as a gesture of goodwill. Each bonus has their own wagering requirement, so take a look through our promotions page or emails to check the individual requirements.
2. When can I cash out my bonus?
  Once you meet the wagering requirements, the bonus will transfer to your cash balance and will be available for you to cash out. You can check your wagering contribution under the promo section in your profile.
3. Why is the wagering requirement not decreasing after play?
  ot all games have the same contribution to wagering requirements. Check out our bonus T&Cs for a full break down of contribution.
1. What currencies can I use?
  Deposits can be made in the following currencies: MYR. Crypto currency is an alternative payment method we offer, so you can enjoy fast, simple, and secure transactions: Payment Method.
2. How long will it take to receive my withdrawal?
  Our aim is to provide a speedy processing time. Some payment methods may take long than others, so please check our payments page for more info.
3. What is the minimum deposit?
  The minimum deposit is RM10, however it depends on the payment method you use. Check our payments page for more info.
4. Will I be charged for depositing?
  Some currencies and payment methods incur a small fee, whilst others are fee. Check our payments page for more info.
5. When will my deposit be credited to my GDWON account?
  Deposits appear in your account instantly, so you can enjoy playing straight away.
6. Can I withdraw using a different payment method from the one used to deposit?
  You can only withdraw with a payment method you have used to deposit. If you wish to use an alternative payment method to withdrawal then you need to deposit and wager the amount 3x before it becomes available.
1. Are the games fair?
  We pride ourselves in offering fairness across all our games. LevelUp is a registered brand, and a licenced and regulated casino operator that falls under the laws of Curucao. We ensure we comply with all RNG requirements within our licence.
2. How do I view my bet history?
  Click on the dropdown under your name and select ‘profile info’. Within this section you have the option to select game history and choose from different criteria.
3. What happens if a game freezes?
  Don’t worry if a game freezes during a round or middle of a session, the system is built to complete the game for you with any winnings credited to your account on completion. At times technical errors can occur, and game round may remain incomplete. You can attempt to log back into the game and finish the round, but if you still receive the same error then we may have to cancel the round. Our support team will be happy to assist you, if this is the case.
1. What is a cooling-off period?
  If you feel you need some time away from the casino, we offer a cooling-off period of 1 day, 1 week, 1 month, 3 months or 6 months. The setting will be applied immediately and you will not be able to deposit or play during the set time, and will be removed from promotional offers. You can however, withdraw any balance you have in your account, if you wish to do so. Upon expiring your account will be re-opened automatically.
2. What is a wager limit?
  This setting controls the amount of money you can wager per day, week, or month. The limit becomes effective immediately and you can decrease your limit at any time. If you request an increase or complete removal of a loss limit then it will take 24 hours, however you will need to confirm the action by clicking on the link in the email notification.
3. What is a loss limit?
  This setting limits the amount you can lose per day, week, or month. The limit becomes effective immediately and you can decrease your limit at any time. If you request an increase or complete removal of a loss limit then it will take 24 hours, however you will need to confirm the action by clicking on the link in the email notification.

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FREQUENTLY ASKED QUESTIONS